Refund & Support Policy

1. Refund Policy Overview

At Websyro Agency, we are committed to your satisfaction. Our refund policy is designed to ensure transparency and fairness in all our transactions. Please read this policy carefully to understand our practices regarding refunds and cancellations.

2. Service Cancellation & Refunds

We offer refunds under the following conditions:

• Cancellation Within 7 Days: If you cancel a project within 7 days of signing the service agreement and no substantial work has been completed, you will receive a full refund of any deposits paid.
• Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeline due to our fault, a full or partial refund may be issued.
• Quality Issues: If the delivered work does not meet the agreed specifications and cannot be rectified within a reasonable timeframe, a refund may be considered.
• Incomplete Projects: Refunds for incomplete projects will be calculated on a pro-rata basis of work completed versus work remaining.

3. Refund Exclusions

Refunds will not be issued for:

• Services that have been substantially completed as agreed
• Client-requested changes or project scope modifications
• Delays caused by client non-responsiveness or missing information
• Custom designs, code, or deliverables that cannot be resold
• Services rendered more than 7 days prior to refund request
• Disputes due to differing expectations not documented in the contract

4. Refund Process

To request a refund, follow these steps:

1. Contact us at websyro@gmail.com with detailed information about your refund request
2. Provide your project details and reason for requesting a refund
3. Our team will review your request within 5-7 business days
4. Once approved, refunds will be processed within 10-15 business days to your original payment method

5. Customer Support

We are committed to providing excellent customer support. Our support includes:

• Email support: Available within 24 business hours
• Project-related inquiries and troubleshooting
• Technical assistance for deployed applications
• Post-project maintenance and minor revision support (as per contract terms)
• Documentation and training for project handover

6. Support Channels

7. Service Level Agreement (SLA)

We commit to the following service standards:

• 99% uptime for deployed applications (excluding scheduled maintenance)
• Response to critical issues within 4 business hours
• Response to non-critical issues within 24 business hours
• Monthly progress updates for active projects
• Professional and respectful communication at all times

8. Dispute Resolution

In case of disputes that cannot be resolved through our standard support channels, we are committed to fair and reasonable dispute resolution. Both parties agree to attempt mutual resolution before pursuing legal action. Any disputes shall be governed by the laws of India.

9. Policy Changes

We reserve the right to modify this Refund & Support Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modified terms.

10. Contact Us

If you have any questions about our refund and support policy, please contact us: